Privacy Policy

At TRACK CUE (a product of GOFTECH Solutions), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect information when you use our Snooker Club Management SaaS platform.

1. Information We Collect

We collect information necessary to provide and improve our management services, including:

• Club Information: Name, address, contact details, and tax registration info.
• Account Data: Name, email address, and phone numbers of owners, managers, and staff.
• Customer/Member Data: Member names, contact details, and transaction histories (Khata Book entries) managed by the club.
• Usage Data: Table occupancy logs, inventory levels, and financial transaction records.

2. How We Use Your Data

Your data is used to empower your club operations:

• To provide real-time table tracking and billing services.
• To manage inventory and POS transactions for your canteen.
• To generate business analytics and revenue reports for club owners.
• To facilitate automated balance alerts for your members.
• To ensure system security and prevent unauthorized access.

3. Data Storage & Security

TRACK CUE is a cloud-based multi-tenant SaaS. We employ industry-standard security measures to protect your data:

• All data is stored on secure, encrypted cloud servers with 99.9% uptime.
• Role-based access controls ensure that your staff only see what you allow them to see.
• Financial records and sensitive member information are protected via advanced encryption protocols.

4. Data Sharing

We do not sell your data to third parties. We only share information with third-party service providers (like cloud hosting or SMS gateways) strictly necessary to run the platform. In case of legal requirements, we may disclose information as mandated by the laws of Pakistan.

5. Your Rights

As a club owner, you have the right to:

• Access, update, or delete your club's operational data.
• Export your financial reports and member lists at any time.
• Deactivate your account and request permanent deletion of your data (subject to term agreements).

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us: